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Privacy Policy Chapel House Estate Ltd

Why your privacy is important to us

Who we are

Our website address is: www.chapelhouseestate.co.uk

Introduction

Chapel House Estate respect your privacy and is committed to protecting your personal data. This Privacy Policy aims to give you information on how we collect and looks after your personal data when you:

 

Chapel House Estate respect your privacy and is committed to protecting your personal data. This Privacy Policy aims to give you information on how we collect and looks after your personal data when you:

  • Visit our website for a Wedding, Experience or Stay.
  • Use our online planner (“SONAS Weddings and Events”) .
  • Use of online accommodation InnRoads  Make a booking with us and/or otherwise use our services; and.
  • Purchase products from us.
  • Contact us via social media such as Instagram.
  • Contact us via channels such as Youtube.
  • Submit information before or at your show around.
  • When you submit information via platforms such as Bridebook, Guides for Brides, Hitched and other platforms that we subscribe to.
  •  

1 Who we are and important information

  • Chapel House Estate is the trading name of Chapel House Estate Limited. Our registered address is 3 Lloyd Road, Broadstairs, Kent, United Kingdom, CT10 1HY. Our registered company number is 13256031.  Our VAT number is 382577070. 
  • Applicable data protection laws bind us in respect of the handling and collection of your personal data.
  • If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please get in touch with us using the contact details enquire@chapelhouseestate.co.uk
  • When submitting your information, you must read this Privacy Policy 
  • The personal data we hold about you must be accurate and current, so please keep us informed if your personal data changes during your relationship with us. 

2 Basis for processing personal data

  • Sections 2.2 – 2.8 below explains how and why we process your personal data and the legal basis on which we carry out this process. 
  • To enter contracts with you: Where you order services (and/or products) from us, we will process your personal data to process your order so that we can provide services (and/or products) to you. Our use of personal data in this way includes sharing your personal data with our payment system provider, such as Stripe, with delivery companies and other potential subcontractors. The legal basis on which we process your personal data in this way is the necessity to be able to enter and perform the contract for the provision of services (and/or products) you have requested from us. If you do not wish to provide us with your personal data in this way, you will be unable to purchase services (and/or products) from us. 
  • To provide products to others: Where you have provided personal data about another person (for example, your spouse or your guests), we need to process such personal data to provide services (and/or products) to the other person or people. This will include sharing their personal data with potential suppliers and subcontractors. We need to process their personal data in this way to provide the services (and/or products) you have ordered for them, such as accommodation. The legal basis on which we process their personal data in these circumstances is our legitimate interest to provide the person you have identified and requested with the services (and/or products) you have ordered. 
  • To improve our website: We may also use your personal data to ensure our website is displayed effectively for your device. We also use various cookies to help us improve our website and share your personal data with third-party analytics and search engine providers that assist us in improving and optimising our website. We will also process personal data to make our website more secure and to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. The legal basis on which we process personal data in these circumstances is our legitimate interest to provide you with the best customer experience and ensure that our website is secure. 
  • To provide customer services to you: We may process your personal data to provide various supporting or ‘pre-contract’ customer services to you (such as when you contact us with a booking enquiry and/or otherwise request certain information from us). The legal basis on which we process your personal data in these circumstances is our respective legitimate interests in dealing with customer service requests and responding to communications. If you do not provide us with the personal data we request from you for customer services purposes, we may not be able to answer your queries fully.
  • For marketing purposes: Where: 
  • 1 you have expressly opted in to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided; 
  • you have expressly opted in via our site to receive marketing communications from a third party; we will process your personal data by transferring it to the relevant third party; in each case, the legal basis on which we process your personal data is your consent. You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us (please see section 13) or, where relevant, by following the unsubscribe link in every marketing communication you receive from us. If you do choose to withdraw your consent, this will not mean that our processing of your personal data before you withdraw your consent was unlawful. 
  • If Chapel House Estate business is sold: If for whatever reason Chapel House Estate is sold, we will transfer your personal data to a third party: 
  • 1 If we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets (at all times following all applicable data protection laws); or 
  • If Chapel House Estate or all of its assets are acquired by a third party, in which case personal data held by Chapel House Estate about its customers will be one of the assets transferred to the purchaser, in each case, the legal basis on which we process your data in these circumstances is our legitimate interest to ensure our business can be continued by a purchaser. If you object to our use of personal data in this way, the relevant seller or buyer of our business may not be able to provide services (and/or products) to you. 
  • In certain circumstances, we may also need to share your personal data if we are under a duty to disclose or share personal data to comply with any legal obligation. 

3 Categories of information we collect from you

  • We will collect and process the following personal data about you. 
  • Information you give us: This is information about you that you give us when filling in forms on our website, making a booking or purchase via our website or by corresponding with us by phone, e-mail, social media or in person. It includes information provided when you register to use our website(s) (including our Planner), register to receive information about our venues, open an account with us, use our services, participate in social media functions on our website, and when you report a problem with our website. The information you give us may include names, addresses, email addresses, phone numbers and details of wedding/event plans (including names and phone numbers of suppliers and key people (including guests) for the wedding/event) as well as bank account details for refund purposes. 
  • Information we collect about you: Concerning each of your visits to our website, we will automatically collect the following information: 
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the internet; your login information; browser type and version; time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and 
  • Information about your visit, including the full Uniform Resource Locators (URL), 

clickstream to, through and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page. 

  • Information we receive from other sources: We may receive information about you when you use our site. We are also working closely with third parties (including, for example, Bridebook or Hitched.co.uk and referral sites as well as other business partners, sub-contractors, analytics providers, hosting providers and search information providers) from whom we may also receive information about you. 
  • Special Category Personal Data: We may collect and process some personal data that would be categorised as a special category of data, which could reveal your (or your guests) health, religious or philosophical beliefs or sexual orientation. This is because we collect and process data concerning dietary requirements and type of ceremony (e.g., civil partnership, religious ceremony) for the purpose of wedding/event booking and planning process to provide our services. The basis on which we process such special category data will be your explicit consent or, as necessary, to protect your vital interests. 
  • We do not process the following special categories of personal data: 
  • Racial or ethnic origin; 
  • Political opinions or trade union membership; or 
  • Genetic or biometric data that uniquely identifies you. 
  • We do not collect data on criminal convictions, offenses, or related security measures.

4 Categories of recipients of personal data

  • The details in this Privacy Policy relating to third parties other than Chapel House Estate are for your information only. We are not responsible for the privacy policies or practices of third-party recipients of your personal data. Where third parties are recipients of your personal data from us, please read any information those third parties provide you about how, why, and the legal basis for their processing of your personal data and make your own enquiries in respect of them.
  • We may share your personal data with categories of recipients that include:
  • Sub-contractors and suppliers such as caterers, Kent County Council, Dropbox, Wetransfer, personal finance companies, and other third-party subcontractors, suppliers, and e-storage providers we may use from time to time to provide our services (and/or products); and
  • Analytics providers (Google Analytics). 

5 Cookies

  • We will combine the information you provide to us with the information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

  • The transmission of information via the internet could be more secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

6 Uses made of the information

  • We will combine the information you provide to us with the information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

  • The transmission of information via the internet could be more secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

7 Where we store or transfer personal data

We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.  

All information you provide to us is stored on secure servers (Through BCS- Business Computer Solutions, our IT computer support company). 

8 Period of storage

  • Where you order goods and/or services from us, we will retain your data for a period of 6 (six) years after the services (and/or products) are provided to ensure that we can assist you should you have any questions or feedback in relation to our services (and/or products) or to protect or defend our legal rights.
  • Where we have processed your personal data to provide you with marketing communications with consent, we may contact you at least every twelve (12) months to ensure you are happy to continue receiving such communications. If you tell us that you no longer wish to receive such communications, your personal data will be removed from our lists.
  • Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with our services or products), subject to section 8.1, we will retain your data for twelve (12) months or a shorter period, to sufficiently address any follow-up enquiry or purchase made during that period. 

9 Your right to object under data protection laws

  • You have the right to object to us processing your personal data where we are processing personal data: 
  • Based on our legitimate interests (as set out in sections 2.2 to 2.8 above). If you ask us to stop processing your personal data on this basis, we will stop processing your personal data unless we can demonstrate compelling grounds as to why the processing should continue in accordance with data protection laws; and 
  • For direct marketing purposes. If you ask us to stop processing your personal data on this basis, we will stop. In each case, please do so by contacting us directly. 

10 Your rights under data protection laws

Right of access 

You have the right to receive confirmation whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data, which we are processing. You can exercise this right by contacting us directly (please see section 13). You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 

Right to Rectification 

You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed by providing a supplementary statement to us. 

Right to Restriction 

  • You have the right to restrict our processing of your personal data where:

  • The accuracy of the personal data is being contested by you; 

  • The processing by us of your personal data is unlawful, but you do not want the relevant personal data erased; 

  • We no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise, or defense of legal claims; or 

  • We are processing your data based on our legitimate interest (as set out at 

     

  • Sections 2.2 to 2.8 above) and you: 

  • Object to our processing based on our legitimate interest under 

  • section 9.1.1 above; and 

     

  •  want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides their legitimate interest. 

Where any exercise by you of your right to restriction determines that our processing of personal data is to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims. 

Right to data portability 

  • You have the right to receive your personal data in a structured, standard, machine-readable format and the right to transmit such personal data to another controller. 

Right to erasure 

  • You have the right to require we erase your personal data which we are processing where one of the following grounds applies:
  • The processing is no longer necessary in relation to the purposes for which your 

personal data was collected or otherwise processed; 

  • Our processing of your personal data is based on your consent, you have subsequently withdrawn your consent, and there is no other legal ground we can use to process your personal data;
  • You object to the processing of your personal data as set out in section 9.1.1 above and we have no overriding legitimate interest for our processing;
  • The personal data have been unlawfully processed; and
  • The erasure is required to comply with the law to which we are subject.
  • You have the right to complain with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.
  • Exercising your rights: You can exercise your rights by contacting us directly. 

11 Links on our website

Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates, such as suppliers like photographers, cake makers etc. Our service connects you to different websites. If you follow a link to any of these websites or use our service, please note that you have left our website, and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check these policies before submitting any personal data to these websites. 

12 Images

12 Images and videos of couples, their guests, and suppliers that we use on the Website or our social media or channels such as Youtube or in printed matter are provided by written consent of both the couple and their photographer or videographer.  Wherever possible, we will credit the photographer or videographer on social media; however, this is only sometimes possible. If you upload images to our social media, e.g., Instagram, you should check that you have the right to share these images on a third-party website (Chapel House Estate). 

13 Changes to our policy

Any changes we make to our Privacy Policy in the future will be posted on this webpage. Please check back frequently for any updates or changes to our Privacy Policy. 

14 Contact

Questions, comments, and requests regarding this Privacy Policy are welcomed. 

You can contact us by emailing us at enquire@chapelhouseestate.co.uk 

This Privacy Policy was last updated on 21/12/2022 

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